Bloomberg LP
Datacenter Operations Engineer Nov 2020 - July 2024 - Fulltime
- Data Center Operations:
- Rack and Stack: Installed and configured servers and network equipment.
- Decommissioning: Managed server and cable removal, data sanitization, and disposal.
- Issue Diagnosis and Resolution:
- Address Layer 1 & 2 connectivity issues across 1000+ servers, switches, routers, and firewalls.
- Resolve issues across operating systems, including Windows and Linux (Red Hat, Debian) to ensure consistent and reliable functionality.
- Automation:
- Led a project to automate case opening and log gathering across multiple systems by utilizing REST APIs and Python.
- Reduced operation time by over 98%, from more than 20 minutes to just 30 seconds per task.
- Legacy Modernization: Contribute to the overhaul of outdated programs and documentation with Python, Bash, Git.
- Containerization: Develop Dockerfiles to containerize and facilitate consistent deployment and testing of Python and Bash .
- Incident Management: Utilize Jira to plan, track, support tickets, and manage incidents, ensuring efficient resolution.
- Monitoring and Analysis: Servers and Network Devices across datacenters, tracking disruptions, resource utilization, and power consumption using Grafana, Splunk, and Humio.
- Cross-Team Collaboration: Collaborate across multiple technical teams to deliver Agile-based projects, ensuring seamless communication and coordination across multiple Datacenter sites.
- System Maintenance and Upgrades: Perform routine maintenance, hardware upgrades, firmware updates, and patch management, to ensure peak system performance.
NYI - New York Internet
Datacenter Technician
Jul 2020 - Nov 2020 - Fulltime
- Customer Support: Provided remote technical support, including device configuration, troubleshooting, and optimization.
- Network Monitoring: Monitored over 1000 devices using LogicMonitor, ConnectWise, and Meraki. resolved outages and network issues.
- Automation: Automated Google Drive tasks with Python scripts using Drive API.
- Hardware Management: Installed and organized hardware, performed cabling and tested with Fluke equipment.
- Customer Interaction: Communicated with clients about services and provided performance tips.
- Documentation: Documented server setups and task methodologies for efficient handovers.